What is included in the analysis:

Expert advice and service
We are happy to advise you, our free hotline can be reached at 0800 069000 (only from Germany).

Pick up service
We pick up your hard drive, RAID system or storage system free of charge at the desired address.
Other media should be sent to us.

Exchange of spare parts during the analysis
If the spare parts need to be replaced to verify the problem and to read out the data, then the defective components will be replaced.

Extensive analysis
Verification of the damage, our technicians open the hard drive in our clean room, if necessary.

Detailed analysis report
The analysis report gives you answer to the following questions:

Which damages are existing?
Is a data recovery possible, basically?
If yes, how high is the chance that the data recovery will be successfully?
What are the costs for this data recovery?

A file list or a screenshot
If the defect allows it, we will send you a list of recoverable files or create a screenshot with image files.

Data recovery offer
The analysis report will include a fix price for the data recovery.

The analysis cost will be deducted from the data recovery price in case of successful data recovery!

Hard disks \| all Brands, manufacturers and operating systems. incl. free pick up service up to 5 kg	Diagnosis Prices per HDD VAT included
Standard-Service. (1)	99 €*
Express-Service. (2)	180 €*

SSD Hard disks \| all Brands, manufacturers and operating systems. incl. free pick up service up to 5 kg	Diagnosis Prices per HDD VAT included
Standard-Service. (1)	99 €*
Express-Service. (2)	180 €*

RAID, Storage System \| all RAID (0, 1, 5, 6 etc.) and storage arrays. incl. free express-pick up service up to 5 kg	Diagnosis Prices per HDD VAT included
Standard-Service. (1)	70 €*
Express-Service. (2)	140 €*

Tape \| all Brands (SLR, AIT, DLT, DDS, Travan und etc.) incl. free express-pick up service up to 5 kg	Diagnosis Prices VAT included
Standard-Service. (1)	E-Mail
Express-Service. (2)	E-Mail

Mediacards \| MMC, SD, Flash, USB etc. Medium needs to be sent in.	Diagnosis Prices VAT included
Standard-Service. (1)	40 €*
Express-Service. (2)	99 €*

Other Media \| IOMEGA, Zip, Floppy, jazz, REV, optical, disc, CD, DVD disks etc. must be sent to us.	Diagnosis Prices VAT included
Standard-Service.(1)	40 €*
Express-Service.(2)	99 €*

Documents Repair \| MS Word, Excel, Powerpoint, SQL Server, ZIP, etc. documents must be sent to us.	Diagnosis Prices VAT included
Standard-Service.(1)	40 €*
Express-Service.(2)	99 €*

* All prices are included 19% VAT.

Service Type:

(1) Standard service: You will be provided with the result of the analysis in 2-4 working days after receipt of the medium. The processing takes place during our business hours Mon-Fri 8.30 - 16.30 h.

(2) Express Service: Generally, you will be provided with the result of the analysis within 24 hours after receipt of the medium. The processing takes place immediately after receipt of the medium, even on weekends.